Site: Wentworth-Douglass Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

EMS Operations & Community Liaison Manager (RN or Paramedic)

Wentworth-Douglass Hospital (Mass General Brigham)

Position Summary

Wentworth-Douglass Hospital is seeking an experienced EMS Operations & Community Liaison Manager to serve as the primary connection between the hospital and regional Emergency Medical Services (EMS) agencies.

This role is responsible for strengthening partnerships with local EMS providers, supporting pre-hospital care integration, improving patient handoff processes, and ensuring readiness of emergency response systems across the community. The Manager will collaborate closely with Emergency Department leadership, clinical teams, and external EMS organizations to ensure high-quality, coordinated patient care across the continuum.

This position also includes ongoing cross-coverage support at Salem Hospital (approximately 10 hours per week), partnering with teams across both locations to enhance EMS collaboration, emergency preparedness, and system integration efforts.

This role will leverage clinical expertise from either a Registered Nurse (RN) or EMS professional (Paramedic) to support prehospital integration, patient care

 

Key Responsibilities

EMS Partnership & Community Engagement

• Serve as the primary hospital liaison to local EMS agencies, fire departments, and paramedic services
• Build and maintain strong relationships with regional EMS leaders and providers
• Represent the hospital in regional EMS councils, committees, and community initiatives
• Coordinate community EMS programs, outreach, and engagement efforts

Prehospital & Emergency Department Integration

• Improve EMS-to-ED patient handoff workflows, communication, and throughput
• Collaborate with ED leadership to align prehospital protocols with hospital clinical practices
• Identify opportunities to enhance patient flow, triage processes, and EMS turnaround times
• Support integration of community paramedicine and alternative care pathways

Emergency Response Readiness & System Coordination

• Support readiness of emergency response systems through coordination with internal and external stakeholders
• Collaborate on emergency preparedness planning, drills, and response protocols
• Ensure alignment between hospital capabilities and regional emergency response resources
• Participate in incident command structure (ICS) planning and activation support as needed

Clinical Collaboration & Education

• Provide clinical expertise and guidance on EMS protocols and prehospital care practices
• Assist with education and training initiatives for local EMS agencies and Emergency Department-based paramedics, ensuring alignment with clinical protocols and best practices
• Support development and delivery of continuing education, skills training, and protocol updates
• Facilitate joint training sessions, case reviews, and simulation exercises

Quality Improvement & Performance Monitoring

• Lead EMS-related Quality Assurance/Performance Improvement (QA/QI) initiatives
• Analyze data related to EMS arrivals, patient outcomes, and operational efficiency
• Conduct case reviews, feedback sessions, and performance improvement planning
• Ensure compliance with state EMS regulations and hospital standards

Leadership & Program Development

• Support development of strategic EMS initiatives and community programs
• Collaborate across departments to enhance emergency preparedness and response planning
• Act as a subject matter expert for EMS systems, prehospital care, and hospital integration

Financial & Administrative Responsibilities

• Assists with the development and management of departmental budgets and financial planning activities
• Supports financial tracking, resource planning, and cost-effective program operations
• Assists with inventory and resource coordination as appropriate

Qualifications

Education

• Associate’s Degree in Emergency Medical Services, Nursing, or related field required
• Bachelor’s Degree in Healthcare Management, Public Health, EMS Administration, Nursing, or related field preferred

Experience in lieu of degree: Not accepted

Licensure & Certifications

• Registered Nurse (RN) license (NH or compact) or Nationally Registered Paramedic (NRP) required
• BLS (AHA) required
• ACLS (AHA) preferred
• PALS preferred

Experience

• 5–7 years of clinical experience in EMS, Emergency Department, or critical care setting required
• Experience working with EMS agencies, hospital emergency departments, or community EMS programs strongly preferred
• Leadership, coordination, or program management experience preferred

Core Competencies

• Strong knowledge of prehospital care, EMS systems, and emergency medicine workflows
• Understanding of care delivery across EMS (prehospital) and hospital (ED/RN) environments
• Ability to build relationships across external EMS agencies and internal clinical teams
• Excellent communication, stakeholder engagement, and collaboration skills
• Strong analytical and problem-solving skills focused on patient flow and quality improvement
• Ability to perform effectively in a fast-paced, high-acuity environment
• Strong leadership, organizational, and decision-making abilities

Schedule & Work Location

• Monday–Friday, day shift
• Occasional evening/weekend community or EMS-related events
• Includes approximately 10 hours per week of cross-coverage support at Salem Hospital

Why Join Wentworth-Douglass Hospital?

• Part of Mass General Brigham, a nationally recognized healthcare system
• Opportunity to lead and grow community EMS partnerships and system integration efforts
• Collaborative environment with physicians, nurses, EMS leaders, and emergency care teams
• Direct impact on patient outcomes, emergency readiness, and community health

 

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

Carrying Frequently (34-66%) 20lbs - 35lbs

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Rarely (Less than 2%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Rarely (Less than 2%)

Reaching Frequently (34-66%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

 

Onsite

 

789 Central Avenue

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$63,856.00 - $92,976.00/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework