People Operations Coordinator

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU 

Our People Operations Coordinator will play a critical role in fulfilling the People Operations Team’s mission to design, continually develop, and reliably deliver People programs, processes, and systems that help grow our business at scale.

This role will help shape the employee experience for all Boxers by providing efficient world-class service and thoughtful curation of moments-that-matter in Boxers’ lives.  You will serve as the backbone of our processes across the employee lifecycle, all while learning alongside a highly collaborative (and fun!) team.

WHAT YOU'LL DO 

• Take ownership over new hire system & process Onboarding to enhance the new hire experience and help them feel set up for success from Day 1
• Be a trusted partner to People Ops’ global key stakeholders (Payroll, People Partners, Recruiting) to ensure smooth and consistent processes
• Support critical work in our U.S. Immigration program; collaborate with our internal immigration program leader, as well as external immigration counsel to support our Boxers
• Lead operational support efforts for internal mobility and Boxer changes -- from our People ticketing system (ServiceDesk) and HRIS (Workday) to letter generation
• Be the point of contact for departing workers to ensure that they have everything they need to be successful on the next step of their journey
• Provide top-notch administrative support for Boxers and the rest of the People team, taking the lead on People ticketing system (ServiceDesk) queries and escalating to the appropriate groups if necessary
• Complete data entry and manager transaction auditing in HRIS (Workday) and other systems with a high degree of accuracy for all people processes (from onboarding to exit)
• Manage employee files and maintain necessary documentation
• Answer general HR questions, manage HR mail, and complete employment verifications with professionalism and care
• Ensure the People Team’s compliance with key controls (own our I-9 and background check process, and be on hand to support and supply data for external audits, as required)
• Work on ad-hoc People Operations projects as assigned by the team to support growth and scale, as well as further your own development!

WHO YOU ARE 

Required Skills

• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
• Process design & ownership: demonstrate proactive ownership by offering innovative and constructive ideas to further our team's success
• Discretion: operate with discretion, integrity, and respect with engaging with sensitive issues or information
• Attention to detail: produce consistent and accurate deliverables while dealing with a high volume of data & information
• Adaptability: quickly analyze, understand, and adapt to new situations and business problems
• Proven track record of building strong relationships with cross-functiona