Fulfillment Operations Team Lead

 

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

The Operations Team Lead is responsible for both overseeing and executing high-volume recurring and/or ad hoc fulfillment operations work for sales and marketing partnerships teams while managing and supporting a team of Fulfillment Operations Specialists. This role ensures work is delivered accurately, efficiently, and on time through clear prioritization, quality oversight, and strong communication.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Core Team Responsibility: Execute operational sales tasks such as order placement and creation, QA, sales system updates, payment processing and issue escalations
• Manage and oversee the day-to-day execution of Specialists while prioritizing tasks, allocating bandwidth, and improving team efficiency
• Ensure team adherence to established SOPs, SLAs, quality standards, and delivery deadlines across all workflows
• Review work outputs and validate accuracy, completeness, and compliance prior to stakeholder handoff
• Coordinate cross-functional communication with other HelloConnect Team Leads, Project Managers, and channel stakeholders
• Ensure proper handling, confidentiality, and access control of sensitive customer and company data across all team workflows
• Identify operational risks, workflow gaps, or capacity constraints and escalate issues with clear context for efficient and effective issue resolution

What you’ll bring

• 3–5 years of experience in marketing operations, partnerships operations, or a related operational role.
• 2-3 years prior experience managing or overseeing team members delivering high-volume work while enforcing SOPs, SLAs, and deadlines
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