Operations Associate

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Operations Associate supports the operations and delivery teams by providing consistent, reliable operational assistance across teams and internal initiatives. The role focuses on enabling smooth day-to-day operations, maintaining systems and data accuracy, supporting financial processes, and assisting account and operations leadership with executional tasks. Working closely with Operations Managers, Account Leadership, Finance, and Shared Services, this role helps ensure Embedded Solutions and the wider Operations Enablement team are supported through standardized processes, timely communication, and accurate administrative and financial support. The Operations Associate operates with a service mindset, flexibility, and attention to detail, contributing to operational efficiency and team effectiveness across the business.

Your Contributions  

• Provide day-to-day operational support across Embedded Solutions accounts and the wider Operations Enablement team, flexing support as business needs require.
• Assist Operations leadership with coordination, follow-up, and execution of routine operational tasks.
• Act as a point of support between Shared Services, Embedded teams, and Operations leadership for day-to-day operational needs.
• Support or manage the dissemination of operational updates, process changes, and key communications.
• Participate in team meetings, operations forums, and working sessions as required, including preparing agenda