Senior Employee Success Benefits and GTA/LOA Specialist

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for a Senior Benefits and GTA/LOA Specialist to join our Employee Success team, a group of HR professionals dedicated to building a world-class employee experience at Salesforce. In this role, you will serve as a key member of our People Services team, providing expert benefit administration and employee support. You’ll leverage best practices and a deep understanding of our programs to ensure accurate and impactful delivery of all benefit programs and procedures, helping our employees do the best work of their lives.

Responsibilities:

- Act as the primary liaison for benefits and GTA/LOA queries with employees, providing expert advice, guidance, and clarification by interpreting and applying a deep understanding of employee benefits, Salesforce policies, and relevant regulations.
- Recommend effective and timely solutions for any core Benefits, Time Tracking and Leave of Absence queries from the employees and stakeholders
- Function as a thought partner with global stakeholders to design and improve processes and systems. 
- Build and maintain good working relationships with global benefits/GTA program managers 
- Maintain a good working relationship with benefits vendors and partners both locally and globally for any operational process and queries 
- Manage effective and efficient benefits vendor queries via benefits vendor dashboard and any other internal Salesforce tools including Workday and Peopleforce
- Work to create seamless, end-to-end employee experiences for complex, high-visibility Benefits and Leave of Absence (LOA) programs that meet both tactical and strategic business needs.
- Track, report, and analyze employee case trends using our case management system to identify common pain points and root causes. 
- Actively proposing automation and optimization for any benefits administration using Salesforce-on-Salesforce tools 
- Leverage any data insights from the dashboard to recommend solutions and inform business decisions for improving service delivery.
- Lead or participate in implementation of benefits/GTA/LOA projects and programs roll out
- Serve as an evangelist for the shared services delivery model, helping to drive continued adoption and efficiency.
- Consults with Benefits COE, Payroll, ESBPs, Legal/Compliance team as necessary.
- Maintain the highest level of confidentiality for all employee information in accordance with regulations, ensuring all benefit administration and related practices are compliant and secure.

Job Requirements:

- Minimum 3 years’ experience in human resources, including benefit administration & vendor management experience, preferably within a fast-paced, high-growth technology company
- Degree or equivalent relevant experience required. 
- Prior experience with working in a centralized human resource function preferred.
- Experience in case management and working with Workday 
- Ability to build, develop, implement and engage in new service delivery approaches
- Demonstrate ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment
- Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions,
- Has interest in AI and human/agent collaboration 
- Ability to manage high volume of employees cases
- Strong conflict resolution and problem-solving skills 
- Ability to work in a diverse work environment with ambiguity and multiple priorities 
- Ability to work effectively independently and in a team environment 
- Strong professional verbal and written communication

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.