Senior Manager, Platform Engineering

Are you passionate about technology, a strategic product leader, and an advocate for a proactive, optimizing culture? Do you seek to build and empower a high-performing team focused on continuous improvement and innovation? We have an opening for a Senior Manager of Platform Engineering, who will function as a strategic product owner for parts of our cloud-native platform, driving a culture of managed autonomy and accountability. You will lead a team to define, deliver, and operate critical platform pieces and infrastructure, ensuring the platform's continued relevance and adoption across the wider organization.

Our Technology organization's North Star is: Be the world-class Technology organization that drives successful small businesses and unstoppable teams—through relentless innovation, flawless execution, and unbreakable trust. Every single day! We seek a talented Cloud & Kubernetes Leader to set the technical direction and champion the platform's vision, utilizing technologies like Kubernetes, ArgoCD, Istio, OTEL, Clickhouse, and AWS, among others. In this role, you will deliver functionality critical to the rollout of many of Constant Contact’s key initiatives and drive the necessary cultural changes to support a mature platform engineering organization. You’ll have the opportunity to grow professionally and contribute to a culture of ownership, experimentation, learning, and collaboration. If you’re ready to make a significant, organizational-level impact and help shape the future of our infrastructure, we’re eager to hear from you. Join us in empowering people to pursue their dreams through technology.

What You’ll Do:

• Platform Product Ownership & Strategy: Define the platform's long-term roadmap and prioritize the backlog by acting as a Platform Product Owner to align team efforts with broader organizational needs, drive developer velocity, and deliver maximum impact amid evolving business needs.
• Organizational Enablement: Act as a sponsor and champion for the platform, collaborating with executive and stakeholder teams (operations, security, compliance, engineering, and architecture) to prioritize high-level goals and ensure the platform can accommodate their guidance.
• AI-Accelerated Platform Engineering: Embed AI-driven tooling and automation into the platform engineering lifecycle — from intelligent CI/CD optimization and incident triage to predictive capacity planning and cost management — increasing developer velocity and operational resilience.
• Team Leadership & Empowerment: Promote a culture of autonomy and accountability within the team, empowering them to address edge cases effectively, drive innovation, and proactively seek architectural improvements and automated solutions for daily operations, deployment, and monitoring. Help the team to appropriately plan, creating meaningful milestones, and provide appropriate updates to stakeholders and leadership.
• Technical Guidance & Mentorship: Provide guidance in cloud-based engineering, as well as mentor members of the team on best practices, architecture, and development, and ensure a collective focus on observability systems and product delivery tasks. Participate in a rotational on-call schedule (e.g., 1 week in 5) including providing some after-hours expertise or guidance (Note: Business hours are 9:00 AM – 5:00 PM ET.)

Who You Are:

• Leadership & Experience: 4+ years of professional leadership combined work experience in DevOps, SRE, System Administration, or similar roles is required to be successful