Customer Experience Program Manager
Confirmed live in the last 24 hours
External Postings Board
Compensation
$47 - $51.92usd
Job Description
Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.
What does Blueprint do?
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.
Why Blueprint?
At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.
In This Role
In this role, you will serve as a Program Manager driving execution, readiness, and validation for complex customer experience and field‑facing programs. You will operate in a fast‑moving, ambiguous environment and act as the operational bridge between program strategy, engineering partners, readiness stakeholders, and scaled rollout audiences.
Key ResponsibilitiesProgram Execution & Workback Management
- Own and manage integrated workback plans across readiness, validation, communications, and launch milestones
- Drive program operating cadences including daily and weekly stand‑ups, readiness checkpoints, and executive review cycles
- Track dependencies, risks, and blockers; proactively surface tradeoffs, mitigation plans, and recommendations
UAT & Validation Ownership
- Plan and execute User Acceptance Testing (UAT) programs end‑to‑end
- aidataproduct
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