Overview

Lead / Manager

Manager, Internal Controls

Confirmed live in the last 24 hours

PayPal

4 Locations

On-site

Posted March 31, 2026

Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a highly motivated Manager, Internal Controls to join the Risk & Core Platforms (RCP) team. In this role, you will manage issues from intake through resolution, driving root cause analysis, evaluating remediation strategies, and supporting long-term risk mitigation. You will also support RCP-owned incidents throughout their lifecycle.
This position requires strong product and operations knowledge, along with experience in risk, project, and program management. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while leading cross-functional efforts. You will also maintain accurate records and deliver clear, concise communication to both technical and non-technical stakeholders, including senior leadership.

Job Description:

Essential Responsibilities:

Identify issues and recommend best practices for internal control processes.
Lead functional projects and programs to enhance internal control effectiveness.
Partner with teams to analyze business trends and their impact on internal controls.
Develop and implement strategies for process improvements within the internal controls function.
Ensure compliance with laws and regulations through effective internal control measures.

Minimum Qualifications:

5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Extensive experience (5+ years) managing risks, controls, compliance obligations, or risk program execution in a complex, regulated environment.

Proven track record in issue management, business continuity planning, exam coordination, or related internal control functions.

Demonstrated ability to drive results, influence enterprise-level decision-making, and navigate complex stakeholder landscapes.

Advanced analytical and research skills, including the ability to analyze large datasets with a high degree of accuracy, identify patterns and trends, and develop insightful reports.

Exceptional problem-solving skills, with the ability to operate independently, manage multiple competing priorities under tight deadlines, and exhibit a strong sense of urgency when required.

Expert-level oral, written, and interpersonal communication skills, with the ability to clearly and effectively convey complex information to all levels of management.

Exceptional collaboration and interpersonal skills, with a proven ability to influence priorities and drive accountability in diverse team environments.

Expertise in project management methodologies and tools, with a strong ability to track progress, manage dependencies, and deliver projects on time and within budget. Excellent organizational and presentation skills.

Results-oriented mindset with a deep understanding of risk management principles and the impact of decisions on the business and our customers.

Essential Responsibilities:

Support RCA completion for Incidents, entering any resulting Issues into the system of record identified during root cause analysis, as well as other support necessary during the life of the Incident.

Identify issues and recommend best practices for internal control processes.

Lead functional projects and programs to enhance internal control effectiveness.

Partner with teams to analyze business trends and their impact on internal controls.

Develop and implement strategies for process improvements within the internal controls function.

Ensure compliance with laws and regulations through effective internal control measures.

Additional Responsibilities:

Standardize incident and issue management processes to ensure consistent execution and comprehensive data capture.

Facilitate the full risk lifecycle, from intake and triage through mitigation, recovery, and resolution.

Meticulously document timelines, impact assessments, and mitigation/resolution steps.

Support root cause analyses where issues are identified, and drive implementation of robust remediation solutions.

Develop and deliver clear, compelling communications on findings to stakeholders at all levels, including senior leadership.

Lead cross-functional teams to ensure accountability and drive successful handling of issues; escalate proactively as needed.

Influence prioritization of resilient, holistic solutions that address root causes and drive implementation of controls and process improvements.

Identify patterns, trends, and typologies through comprehensive end-to-end analysis.

Subsidiary:

PayPal

Travel Percent:

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

Scottsdale, Arizona | ($100,500.00 - $149,600.00 Annually)

Additional Location(s) | Pay Range:

San Jose, California | ($116,500.00 - $173,250.00 Annually) Austin, Texas | ($106,000.00 - $157,300.00 Annually) Omaha, Nebraska | ($100,500.00 - $149,600.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.