Ops Manager, 3PL Launch, 3PL FCs Manager

Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
The 3PL Program expands Amazon Brazil's fulfillment capacity through partnerships with Third-Party Logistics providers, using our externalized Amazon Fulfillment Technology (AFT-X) to deliver the same customer experience as Amazon-operated facilities. With plans to launch additional nodes in 2026 across various building types (TNS, IXD, Mixed), the 3PL Program plays a critical role in Amazon Brazil's network expansion strategy.
The 3PL FC Launch Manager will lead end-to-end launches of new 3PL fulfillment centers, from initial scoping through operational go-live and post-launch optimization, following a standardized 5-milestone project management methodology (Scoping, Design & Development, Planning, Go-Live, Completion).
The 3PL launch process is a complex combination of multiple workstreams and phases, from initial network planning requirements through RFI/RFQ execution, contract negotiations, and operational go-live. Each launch requires careful coordination of stakeholders, adherence to strict timelines, and management of both Amazon-internal and 3PL-specific deliverables, all while ensuring compliance with legal frameworks and maintaining Amazon's operational standards.


Key job responsibilities
Launch Execution & Project Management:
• Manage multi-stakeholder projects following the 5-milestone framework: Scoping (Q), Design & Development (Q), Planning (Q), Go-Live, and Completion (Q)
• Lead RFI/RFQ processes for 3PL partner selection, solution design validation, and commercial negotiations
• Oversee building setup, AFT-X systems integration, and operational readiness
• Apply standard or agile approaches based on launch complexity and conduct go/no-go milestone reviews with senior leadership
• Conduct go/no-go milestone reviews with senior leadership

Stakeholder Management:
• Orchestrate activities across diverse teams (e.g. Network Planning, Finance, Procurement, Operations, Tax, Legal, Fintech, Transportation, Environment, Safety, Technology) and 3PL partners
• Manage escalations and resolve blockers across multiple workstreams

Post-Launch & Continuous Improvement:
• Support launched facilities during stabilization, develop launch playbooks and standardization frameworks
• Conduct lessons learned sessions, document best practices, and drive scalable solutions across multiple 3PL FCs

Basic Qualifications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Travel up to 50% of the time
- Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Bachelor's degree
- Intermediate English knowledge

Preferred Qualifications

- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams
- Experience presenting metrics and progress to goal to senior leadership
- Experience in performance metrics, process improvement, and Lean methodologies
- Experience leading fulfillment center or warehouse launches, and experience with 3PL partners or external vendors
- Experience with project portfolio management and steering committee governance
- Knowledge of Brazilian tax, legal, and regulatory requirements (AVCB, special regimes, interstate operations)

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