Inside Partner Account Manager, Japan

OUR TEAM

Puritans come from various backgrounds and we thrive off of challenging the norm. This cross pollination of backgrounds led to numerous ground breaking ideas and has helped us build one of the most reliable and easy to use storage systems in the industry. ​We strive to hire the best and brightest people, who excel in a cutting edge, fast paced, collaborative and transparent environment.  We are seeking enthusiastic individuals to solve real world problems while having fun along the way.

THE ROLE

Everpure Storage is looking for an Inside Partner Account Manager (iPAM) to accelerate engagements with Distribution & Resale Partners in Japan.

The successful iPAM will work closely with Partner Account Manager (PAM) to ensure smooth transactions with Distribution & Resale Partners in Japan. The iPAM will also collaborate with the Sales and Operations members to solve sales & operational inquiries from Partners.

As an Inside PAM, you will be responsible for

• Ensuring operational excellence:
• Navigate partners with knowledge of partner program details, partner portal and other partner tools
• Handle deal registration approvals, rejections, extensions, reassignments and issues
• Field and redirect inbound queries from partners
• Assist PAMs in onboarding new resellers and distributors 
• Managing & improving partner related processes:
• Assessing operational processes and identifying opportunities to streamline
• Documenting new processes as they are introduced for partners

オペレーショナル・エクセレンスの確保：

• パートナープログラムの詳細、パートナーポータル、およびその他のパートナーツールに関するパートナーの理解を深める。
• 案件登録の承認、却下、延長、再割り当て、および問題への対応を行う。
• パートナーからの問い合わせに対応し、適切な部署へ振り分ける。
• 新しいリセラーやディストリビューターのオンボーディングにおいて、PAMを支援する。

パートナー関連プロセスの管理と改善：

• 業務プロセスを評価し、プロセスの改善を検討する。
• パートナー向けに導入された新しいプロセスを文書化する。

 

WHAT YOU BRING TO THE TEAM...

• Comprehension Skills. Ability to learn internal/external tools, partner programs and processes is the baseline for quickly solving partner inquiries.
• Operational Acumen. You will be multi-tasked. A strong ability to maneuver through solving different types/levels of issues is a key to expedite closure.
• Collaboration skills. Owning the conversation with multiple stakeholders internally and externally, as it requires a team to solve partner inquiries.
• Communication skills in Japanese and English. Native-level Japanese is a must, and the candidate has to be comfortable with Email/Chat communication in English to gain in-region expert support. English speaking ability is a big plus.
• Problem Solving. Processes are never perfect. A demonstrated ability to improve internal/external processes will help ensuring mid-long term success of partner engagements
• 理解力：パートナーからの問い合わせに迅速に対応するために、社内外のツール、パートナープログラム、およびプロセスの詳細を理解する。
• オペレーション能力: 異なる種類/レベルの問題の本質を見極め、迅速な解決に導く。
• コラボレーションスキル:  社内外の複数のステークホルダーとの会話をリードする。
• 英語力: 英語でのメール/チャットを活用して社内関連部署からサポートを得る。
• 問題解決能力: 社内外のプロセス改善を検討・実施する。

 

WHAT YOU MAY GAIN THROUGH THIS ROLE...

• Besides pay & benefits, this role offers opportunities to
• Understand channel sales basics at a global IT organization