Engineer - Field IT Support

About Johnson Controls

Johnson Controls is a global leader in smart, safe, and sustainable building solutions. With 135,000 employees across more than 150 countries, we deliver innovative technologies and services that power intelligent buildings, improve energy efficiency, and support mission‑critical environments. Our people are at the heart of everything we do—and we’re committed to investing in their growth.

The Opportunity

We are looking for a hands‑on, field‑based IT Support Engineer who thrives in face‑to‑face support and enjoys being the go‑to IT presence onsite.

This role is 100% focused on physical, in‑person IT support—providing “hands and feet” services across Johnson Controls sites in Australia. You’ll play a critical role in keeping our people connected, productive, and supported by working closely with end users, vendors, and remote IT teams.

If you’re detail‑oriented, dependable, and enjoy variety in your day—this role offers real ownership, visibility, and career growth in a global organisation.

This position is a 12‑month fixed‑term contract offering an exciting opportunity to make a meaningful contribution over the next year.

What You’ll Be Doing

As a Field IT Support Engineer, you will:

• Deliver onsite IT support for laptops, desktops, tablets, printers, mobile devices, operating systems, applications, and specialised hardware

• Perform hardware and software installations, replacements, troubleshooting, and lifecycle management

• Execute PC lifecycle and asset management, including leasing administration and invoicing

• Provide white‑glove IT support to executives and VIPs, including meetings, town halls, and presentations

• Act as Smart Hands support, liaising with vendors and remote IT teams for local interventions

• Ensure adherence to IT security and compliance standards, including comms rooms setup, maintenance, and access control

• Support onsite audits, maintain documentation, and track asset movements accurately

• Set up and support conference rooms and AV systems (video conferencing, projectors, scanners, phones)

• Provide satellite office and field support, with travel between sites as required

• Coordinate onsite hardware deliveries and installations with external vendors

• Manage local file server backups and update telecom expense records

• Deliver onsite IT training and guidance to end users

• Escalate complex issues to higher‑level support teams when required

What We’re Looking For

Qualifications

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field (preferred)

• ITIL, MCP, or tertiary qualification in ICT Support

• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or equivalent are highly regarded

Experience & Skills

• 2–3 years’ experience in desktop or field IT support with onsite delivery

• Strong face‑to‑face and written communication skills

• Ability to work independently, prioritise tasks, and manage time effectively

• Solid experience with Microsoft environments, including Windows 11, O365, and ServiceNow

• Hands‑on knowledge of Intune, Autopilot, and endpoint staging/deployment

• Working knowledge of IT hardware (PCs, servers, mobile and networking devices)

• Familiarity with cabling standards and troubleshooting tools

• Strong attention to detail and structured problem‑solving skills

• Willingness to travel between sites as required

Why Join Johnson Controls?

• Work for a global organisation with long‑term stability

• Clear pathways into advanced technical or leadership roles

• Supportive team culture with access to market‑leading technology

• Strong commitment to safety, training, and professional development

Additional Information

• Applicants must have current Australian work rights

• Pre‑employment checks include reference checks, medical assessment, criminal history check, and drug & alcohol testing

Ready to Apply?

Click Apply Now, or for a confidential discussion, contact: Janis Sotelo at +64 27 406 7974 / janis.sotelo@jci.com

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