Capacity Operations Specialist

Role Type: Full-Time

Location: Fully remote (based anywhere in the United States)

Reports to: Capacity Operations Manager

Salary: $65,000 - $75,000 + 10% Annual Bonus + Equity

 

As a Capacity Operations Specialist, you will partner directly with the Capacity Operations, Clinical, Revenue, and Operational Leadership teams to meticulously execute and maintain the integrity of the end-to-end provider staffing lifecycle.

This is a great fit for someone who is:

• Extremely detail oriented
• Able to take initiative with minimum supervision (within scope of work)
• Capable of learning new skills, systems, and processes in a rapidly changing environment

 

What You’ll Do

• Execute the end-to-end staffing process from initial deal notification to confirmed provider assignment
  • Be the primary owner of the provider-to-assignment matching process, applying the established guidelines to prioritize deals and align providers based on clinical fit, licensing, and utilization goals
  • Keep positive provider Parallel experience front of mind
  • Conduct daily monitoring of the Salesforce pipeline to identify staffing needs triggered by new opportunities or one-off requests
• Drive cross-functional alignment
  • Coordinate with Clinical Managers and Customer Success to follow up on assignments, answer provider questions, and ensure clinical fit for all placements
  • Manage the initiation of cross-licensing requests after approval and track the progress of license acquisition to address staffing gaps
  • Update the demand segmentation documentation to inform the Recruiting team of urgent needs in supply-constrained environments
  • Communicate urgent provider status changes, such as resignation or leave notices, by escalating to the provider's Clinical Manager and HR.
• Support on system improvements and scale
  • Flag duplicative work and inefficiencies with staffing process
  • Provide an operational perspective to cross-functional team members to drive long-term system and process improvements that support scalable growth

 

What You’ll Need 

A great fit for this role will have:

• 1–3 years of experience in a high-volume operational, coordination, or data management role, preferably within a staffing, recruiting, or healthcare/education services environment
• Proven ability to manage high-volume daily workflows, including owning and triaging ticket queues (like ZenDesk) and executing defined processes 
• Experience in supporting process improvements, identifying duplicative work, and flagging inefficiencies to help drive system scalability and growth
• Exceptional organizational skills and meticulous attention to detail to maintain data integrity and proper documentation of all provider outreach and assignments
• A proactive and collaborative approach, with the ability to effectively communicate potential issues (e.g., unresponsive providers, resignation notices) to cross-functional partners
• Basic level Excel skills and the ability to perform data analysis to inform operational decisions