Technical Implementation Consultant, Workforce AI

Join Aya Healthcare, winner of multiple Top Workplace awards!

The Technical Implementation Consultant, Workforce AI focuses on designing and delivering scalable customer solutions during implementation, with a strong emphasis on data, integrations, and system behavior. Acting as a bridge between customers, implementation teams, and engineering, the consultant guides solution design decisions, validates data flows, and ensures integrations are reliable and aligned with business needs. The role requires strong analytical skills, SQL-based data investigation, and the ability to translate complex technical concepts into clear, practical guidance. While not a coding role, it plays a critical part in shaping how solutions are implemented, improving delivery processes, and driving successful customer outcomes in a fast-moving environment.

Who We Are: 

We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities: 

Solution Design & Customer Consulting

• Partner with customers during implementation to design solutions that meet business requirements while aligning with platform capabilities and best practices
• Act as a customer‑facing consultant, leading technical and solution‑oriented discussions and helping customers understand design tradeoffs, constraints, and options
• Translate customer operational needs—particularly within healthcare workforce management—into clear solution recommendations
• Serve as a trusted advisor throughout implementation, helping customers understand how configuration, data, and integrations impact outcomes
• Support internal teams by providing guidance on recommended solution patterns and design decisions

Technical & Data Analysis (Supporting Solution Decisions)

• Develop a strong understanding of how data flows through the platform, including backend data structures, key system relationships, and processing logic
• Use SQL querying to investigate data, validate assumptions, troubleshoot issues, and support implementation decisions (no application coding required)
• Analyze inbound customer files to ensure completeness, accuracy, and alignment with solution and business requirements
• Identify data quality issues, edge cases, and inconsistencies, and recommend appropriate resolutions
• Evaluate how data structure and configuration choices affect downstream application behavior and customer experience

Integrations & Data Flow

• Support complex customer integrations, including iPaaS workflows (e.g., Workato) and file‑based integrations (SFTP)
• Review and validate file formats, data mappings, schedules, and integration logic to ensure reliable, scalable data exchange
• Partner closely with Engineering to clarify requirements, validate outcomes, and troubleshoot integration‑related issues without owning code development
• Assist with integration testing, go‑live support, and post‑implementation troubleshooting
• Help identify scalable and repeatable integration patterns across customers

Internal Enablement & Continuous Improvement

• Translate technical concepts into clear, actionable guidance for customers and internal implementation team members
• Contribute to