Manager / Senior Manager – End User support

Job Description

Join Us!

We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!

We are seeking a highly experienced Deskside Support / Digital Workplace Support Manager to lead global deskside team and drive excellence in end‑user support. This role requires a hands‑on leader with strong technical expertise, people management skills, and proven experience in vendor and contract management for laptops, mobile devices, and workplace technologies.

What will you do?

• Lead and manage global deskside support engineers across multiple regions.
• Provide hands‑on technical support for laptops, desktops, mobile devices, printers, and collaboration tools.
• Oversee incident resolution, hardware replacement, and VIP support ensuring SLA compliance.
• Drive digital workplace initiatives including automation, self‑service, and modern device management.
• Manage vendor relationships for hardware, accessories, and workplace services.
• Negotiate contracts for laptops, mobile devices, and accessories with vendors to optimize cost and service quality.
• Collaborate with ITSM, Security, Cloud, and Network teams to ensure seamless end‑user experience.
• Implement and enforce device lifecycle management (procurement, onboarding, patching, retirement).
• Ensure compliance with ISO 20000, ISO 27001, and workplace security standards
• Prepare performance reports, dashboards, and KPIs for leadership.
• Mentor and develop deskside engineers, fostering a culture of accountability and customer focus.

Experience, Education and other Required:

• Experience: 15+ years in IT end‑user support, with at least 5 years in a global leadership role.
• Strong hands‑on expertise in Windows, macOS, mobile device management (MDM), and collaboration tools (M365, Teams, SharePoint).
• Proven track record in vendor management and contract negotiation for workplace devices.
• Experience managing global deskside teams with diverse cultural and geographical contexts.
• Excellent communication, stakeholder management, and problem‑solving skills.
• Familiarity with ITIL processes and ITSM tools (ServiceNow, Jira Service Management).
• Bachelor’s degree in computer science, Information Technology, or related field.
• ITIL v4 certification preferred.

Technologies: Endpoint troubleshooting (Laptop, Printer, Mobile device, VDI), Patching, CMDB, ITIL, ITSM tool.

What we offer:

In return, we offer a wide range of rewards and benefits,

• 20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year.

• Medical Insurance, Life Insurance and Career Progression

• When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too.

About Linxon

Shaping energy solutions to empower sustainable connectivity.

Linxon’s vision is to deliver the best market offering for turnkey substation projects through world-class power technologies and delivering the highest level of competence in managing infrastructure projects.

As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation.

In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you.

To know more about the Linxon please click on the link below.

Join the future with Linxon GETS Chennai, India

Worker Type

Employee

Job Type

Regular

At Linxon, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.