Assistant Manager Learning & Development

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.

Assistant Manager Learning & Development

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Hotel and Private Residences Bangkok Chao Phraya

Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.

Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travellers.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109  hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

What You Will Be Responsible For

The Four Seasons Hotel and Private Residences Bangkok at Chao Phraya is looking for an Assistant Manager Learning & Development who shares a passion for excellence and who infuses enthusiasm into everything they do. An Assistant Manager Learning & Development has to delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Operational Learning:

1.         Helps drive service quality assurance program

         Partners with peers and superiors to determine performance gaps and learning needs

         Works with training council from each department to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and work with Senior L&D Manager to plan training activities accordingly

         Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis

         Trains managers to train their employees in the needed skills area

2.         Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires

3.         Maintains an effective Designated Trainer programme

         Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction. 

         Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities

4.         Bases the direction for learning on a thorough Learning Needs Analysis

         Work closely with Senior L&D Manager to create and produce a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle

5.         Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change

6.         Facilitates service-related components of EMBARK for all new hires to standard

Leadership & Talent Management:

1.         Facilitates and/or coaches others to facilitate Management Development Programs (MDP) and Toolkits

2.         Is certified to deliver the GROW program (Supervisory Development Program)

3.         Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning

4.         Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period

5.         Ensures every college recruit completes a structured program with learning objectives

General:

1.         Regularly benchmarks the learning function with Corporate Learning Success Levels

2.         Markets the learning function’s programs, initiatives, and Workday Learning

3.         Prepares and produces monthly and quarterly report that reflect performance gaps and learning needs

4.         Ensures training attendance records are maintained in Workday

5.         Creates and adheres to an annual budget for all training programs, initiatives, and learning resources

6.         Coordinates and organizes programs facilitated by internal and external trainers

What You Will Bring

Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

Key Knowledge

•           Adult learning styles and principles

•           Learning technologies, such as e-learning options and distance learning

•           Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels

•           Project planning tools and processes

•           Communication and influencing strategies

•           Basic budgeting, accounting and financial management

•           Current on industry trends affecting workplace learning

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides Peoples with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence