Sr Collaboration Architect (Cisco Webex / Unified Communications) (Req#1052)

 

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Overview

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**Seeking candidates geographically located in the Pacific or Mountain Time Zones**

As a Sr Collaboration Architect at ePlus, you will serve as a hands-on technical leader responsible for the design, implementation, and delivery of enterprise collaboration solutions. This role is delivery-focused and highly customer-facing, owning solutions end-to-end from technical discovery through deployment and escalation support. At the same time partnering with our senior solutions architects, engineers, and consultants to translate client needs into practical, sustainable IT roadmaps.

You will work closely with customers’ IT and telecom teams to design and deliver hybrid and cloud-based collaboration environments, with a strong emphasis on Cisco Webex Calling (Multi-Tenant and Dedicated Instance) and migrations from legacy on-premises platforms, while providing additional support for Microsoft Teams and Zoom as needed.

This is a post-sales role designed for architects who enjoy being deeply technical while acting as a trusted delivery expert for complex collaboration engagements.

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Your Impact

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Architecture & Delivery

• Lead the design and hands-on implementation of multi-vendor voice, video, and collaboration solutions
• Own solutions end-to-end, including technical workshops, architecture design, deployment, and escalation support
• Design and deliver hybrid collaboration environments, with a focus on migrating customers toward cloud-based platforms
• Develop and execute implementation plans that meet customer timelines while minimizing business disruption
• Coordinate with telecom carriers for troubleshooting, PSTN connectivity, and number porting activities.
• Engineer collaboration solutions based on capacity planning and functional requirements.
• Implement tactical plans to meet project timelines while minimizing disruption to the customer environment.
• Perform detailed environmental assessments and provide clear, actionable technical recommendations

Collaboration Technologies

• Architect and deliver solutions across:
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