Student Health Manager of Implementation

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Ideal candidate will reside in the eastern or central time zone.

Oversees the day-to-day management and leadership of critical aspects of plan implementation operations for the Student Health business. Manages a team of benefit and digital implementation managers, supporting all aspects of customer benefit plan implementation, including website creation, waiver administration and ID Cards. Effectively manages implementation team dynamics and provides direction/coaching to team members. Adheres to and manages team through appropriate compliance procedures and documentation, as well as customer service and issue resolution. Creates and manages processes to ensure efficient and accurate benefit and website implementations that are state compliant.

Required Qualifications

• 5-7 years work experience in plan or customer operations.
• Establishes and maintains strong relationships with internal business partners and plan sponsors, understanding their needs, addressing inquiries, and providing exceptional oversight and communication.
• Supports implementation managers who must collaborate with plan sponsors to understand their benefit plan requirements and facilitate the design and implementation of customized healthcare benefit plans.
• Provides input to account management with the negotiation and renewal of contracts with plan sponsors, ensuring favorable terms and conditions for both parties.  This includes review of proposed Performance Guarantees impacting implementation functions and deliverables.
• Counsels plan sponsors regarding benefit plan design, cost management, and regulatory compliance by providing expert advice and guidance.
• Analyzes plan performance data, financial metrics, and utilization trends to identify opportunities for improvement and cost containment; works with management to provide details and collaborate with Finance partners to communicate process improvements.
• Develops and delivers educational materials, presentations, and training sessions for plan sponsors, keeping them informed about industry trends, regulatory changes, and best practices in benefit plan management.
• Collaborates with internal departments, such as account management, claims, customer service, and provider networks, to ensure effective issue resolution and maintain strong relationships with plan sponsors.
• Interviews, hires, and develops talent, provides guidance and coaching, and fosters a high-performance culture.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.
• Tracks monthly metrics around implementation document turnaround times, quality and adherence to procedures.

Preferred Qualifications

• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence.
• Adept at collaboration and teamwork.
• Mastery of problem solving and decision making skills.
• Mastery of growth mindset (agility and developing yourself and others) skills.

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

$67,900.00 - $199,144.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.