Senior Data Analyst (Customer Analytics)

Maven Clinic is looking for a Strategic and customer-focused Senior Data Analyst specializing in Customer Analytics. Dedicated to helping Maven Clinic’s customers understand, measure, and amplify clinical and business value through data. Experienced in developing scalable analytics solutions, aligning cross-functional stakeholders, and turning data into actionable insights that drive client outcomes and strengthen long-term partnerships. Adept at combining analytical rigor with business storytelling to highlight Maven’s impact across cost savings, member engagement, and clinical effectiveness.

Key Responsibilities & Achievements

• Customer-Facing Analytics & Value Demonstration:
  Partner with Client Success and Commercial teams to build and deliver data-driven narratives that highlight Maven’s measurable impact on clinical outcomes, cost reduction, and employee well-being for enterprise clients.
• Actionable Insights for Stakeholders:
  Design interactive dashboards and scalable reporting frameworks (SQL, Tableau, Looker, DBT) that empower customer facing teams  to independently track utilization, engagement, and ROI metrics aligned with their organizational goals.
• Scalable Solutions & Automation:
  Architect data sources and reusable reporting models that enable efficient delivery of analytics at scale across dozens of enterprise customers, improving turnaround time and consistency of insights.
• Cross-Functional Alignment & Project Leadership:
  Lead analytics initiatives that require collaboration across Client Success, Finance, Sales, and Engineering, ensuring alignment on business objectives, project milestones, and data definitions.  Overall ownership of deliverables. 
• Process Improvement & Efficiency:
  Identify opportunities to streamline data workflows and reporting processes, implementing scalable automation and documentation practices to increase reliability and transparency for customer deliverables.
• Storytelling & Communication:
  Translate complex data into clear, outcome-oriented insights that resonate with customer executives and HR/benefits leaders, reinforcing Maven’s role as a strategic partner.
• Innovati