Principal Program Manager, Product, Design & Engineering

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal Program Manager, Product, Design & Engineering

Why We Have This Role

How You’ll Find Success

• You are a strong program leader who takes full ownership of programs from definition through delivery.
• You bring structure to ambiguity, break down complex problems into clear plans, and drive execution through influence.
• You are highly organized, detail-oriented, and comfortable balancing multiple priorities while maintaining a focus on quality and outcomes.
• You build strong relationships, communicate effectively at all levels, and proactively identify and resolve risks and challenges.
• You hold teams accountable, ensure forward momentum, and take responsibility for delivering results.

How You’ll Grow

• You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization and across the enterprise.
• You’ll partner with the Transformation Team to build and enable a new Product Development Life Cycle designed to drive operational and product excellence.  
• You’ll become the thought leader and standard-bearer for how Qualtrics builds and delivers products, working directly with senior leadership across product, engineering, and go-to-market organizations.

Things You’ll Do

• Own and lead end-to-end program management for complex, cross-functional initiatives across Product, Experience Design, and Engineering
• Define program strategy, scope, goals, timelines, and success metrics, and drive execution from planning through delivery
• Serve as the central point of accountability for program outcomes, ensuring alignment, progress, and delivery against commitments
• Coordinate across teams to manage dependencies, risks, and tradeoffs, ensuring successful execution of initiatives
• Develop and implement scalable program frameworks, processes, and tools to improve planning, execution, and visibility
• Drive cross-functional alignment and decision-making, holding stakeholders accountable and ensuring forward progress
• Support product development and release readiness by aligning teams and ensuring smooth delivery and launch
• Identify process gaps and operational inefficiencies, and lead efforts to design and implement improvements
• Communicate program status, risks, and outcomes to stakeholders and leadership, enabling informed decision-making

What We’re Looking For On Your Resume

• Bachelor's Degree AND 10+ years of work experience in business operations, program management, process improvement OR equivalent experience, including;
• 5+ years working in a SaaS Product, Tech and/or Engineering organization
• Demonstrable experience running enterprise-level programs. Preferred previous experienc