Regional Employee Experience Manager

The Americas Employee Experience (EEx) team is the face of HR to employees across the region, supporting the full employee lifecycle and partnering with leaders to deliver a consistent, positive experience.

We support employees across four key countries: United States, Canada, Brazil, and Mexico, with dedicated EEx Managers for each region. While Brazil and Mexico are primarily supported by a regional partner based in Brazil, our team regularly collaborates across borders to share best practices and provide coverage when needed.

This role will focus on supporting the Product & Technology and Global Security Office business units in the U.S. and Canada, serving as the primary point of contact for employees and managers, while partnering closely with peers across the Americas team.

The Americas EEx team is led by the Senior Director, Regional Employee Experience, who oversees both Compliance and EEx, and is composed of three Senior EEx Managers aligned to major business units. This position reports directly to the Senior EEx Manager supporting Product & Technology and Global Security Office, ensuring alignment with MongoDB’s commercial priorities and leadership expectations.

Summary

MongoDB is hiring an Employee Experience (EEx) Manager to join our Americas EEx team as a key individual contributor. This role will be aligned to our Product & Technology and Global Security Office business units and act as the primary point of contact for escalated employee questions, performance management support, and employee relations matters.

You will partner closely with HRBPs, Recruiting, Total Rewards, HR Operations, and Workplace to ensure a seamless employee experience across the full lifecycle; from onboarding through offboarding. The ideal candidate thrives in a high-growth, fast-changing environment, brings sound judgment to sensitive situations, and has strong knowledge of employment practices within the U.S. and beyond.

We are looking to speak to candidates who are based in Austin or New York City for our hybrid working model.

Key Responsibilities

Employee & Manager Support

• Serve as the primary HR point of contact for assigned P&T and GSO business units
• Support onboarding, transfers, promotions, and offboarding processes to ensure a smooth employee experience
• Respond to and resolve escalated employee questions and concerns with empathy and urgency

Performance & Development

• Partner with HRBPs to coach managers on setting expectations, delivering feedback, and addressing performance challenges
• Support delivery of performance calibration processes

Employee Relations

• Investigate employee concerns and complaints, gather facts, and recommend fair, consistent resolutions
• Facilitate difficult conversations and mediate disputes to maintain a respectful and inclusive workplace

Process & Program Partnership

• Collaborate with global EEx and HR Operations to improve HR processes and ensure consistency across business units
• Contribute to manager enablement programs and communications that build capability and support MongoDB’s Leadership Commitment framework

Compliance & Risk Management

• Maintain up-to-date knowledge of applicable employment laws and HR compliance requirements relevant to the Product & Technology & Global Security Office business units
• Ensure policies, documentation, and employee communications meet compliance standards

Requirements

• Bachelor’s degree in HR, Business, or related field with 5–7 years of HR generalist or employee relations experience
• Strong understanding of U.S. employment law; ability to apply principles in a business-unit context
• Demonstrated ability to coach managers, navigate sensitive employee issues, and balance business needs with fairness
• Exceptional communication and relationship-building skills; able to influence without authority
• Experience supporting product and technology organizations and high-growth technology environments strongly preferred
• Ability to handle confidential information with discretion and operate with a high degree of integrity
• Comfortable working independently while collaborating across global teams