Professional Services Consultant (Managed Services)

Gong’s Professional Services organisation is growing rapidly. As the business scales, so does the demand for Consultants who can bring structure, credibility, and domain expertise to some of the world’s most complex revenue transformations. Within Professional Services, the Managed Services team partners with customers post-onboarding, engaging with them across multi-year partnerships to embed Gong into their revenue teams and drive sustained impact.

Managed Services Consultants operate as trusted advisors, helping customers operationalise Gong within their day-to-day workflows, refine their revenue processes, and continuously unlock value from the platform. We are looking for individuals who are excited to shape what long-term customer partnership looks like at scale.

Each Managed Services engagement team typically consists of an Engagement Manager, Consultant(s), and close collaboration with Customer Success, Product, and Support. As a Consultant, you will own ongoing discovery, optimisation, strategy, and governance workstreams—serving as a trusted advisor to the customer while bringing industry and domain best practices to continuously evolve their revenue operations.

This is a team in build mode. As we scale, we need consultants who not only deliver exceptional outcomes for customers, but also help define the frameworks, playbooks, and ways of working that will shape Managed Services long term. You will thrive in ambiguity, align stakeholders across functions, and turn complexity into scalable, repeatable impact.

Responsibilities

• Own the discovery, design, strategy, and business and privacy workshops.
• Lead discovery workshops to surface business requirements, uncover revenue process pain, and define the configuration and adoption approach for each engagement.
• Act as the trusted advisor to the customer, bringing industry knowledge, revenue domain expertise and best practice to every interaction — from executive sponsor to frontline manager to end-user.
• Translate real-world forecasting, pipeline and sales engagement practices into well-designed platform solutions that reflect how each customer's revenue motion actually works.
• Develop and deliver polished, enterprise-grade presentations and documentation — solution designs, process maps, strategic roadmaps and stakeholder communications — suitable for audiences up to and including senior leadership.
• Partner with customers to define their key business outcomes, map those outcomes to effective revenue workflows, and connect those workflows to Gong’s product capabilities to maximise adoption and impact.
• Collaborate closely with the Engagement Manager, Technical Architects and Program Architects to ensure workstreams progress in lockstep, and engage Product, Support and Customer Success where cross-functional input is required.
• Consult on change management and adoption from the outset, equipping customers to sustain and build on their investment.
• Manage engagements to scope and timeline, proactively escalating risks or delays with the Engagement Manager on the project.
• Contribute to practice development — refining discovery frameworks, solution design templates and consultative playbooks that help Managed Services grow consistently and sustainably.

Qualifications Required

• 3-6 years of experience with