Fraud Monitoring Team Lead

Job Location: Bangalore

What will you be doing? 

Managerial: 
• Lead and manage a team of FinCrime analysts / Risk Data Analysts 
• Coach, train, motivate, and drive the performance of the team 
• Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs 
• Manage team practices, provide ongoing feedback, foster teamwork and collaboration, and meet team and company goals 
• Support the team to achieve its operational objectives, manage workloads and analysts’ professional development 
• Set individual and team KPIs, ensure adherence, and manage expectations and performance 
• Prioritize and balance competing operational urgencies, ensuring critical reviews and escalations are handled promptly and effectively 
• Oversee day-to-day queues and ensure quick turnaround for time-sensitive payment reviews 

Professional: 
• Manage professional aspects of Risk data analysis and risk controls development, and act as an escalation point 
• Supervise and monitor Risk research and deliverables 
• Ensure performance based on established goals, benchmarks and milestones 
• Drive innovation and automation to support scale and efficiency 
• Ensure consistency in practices, policies, and procedures 
• Identify and address gaps and opportunities in performance 
• Lead real-time monitoring and investigation of high-priority transactions, ensuring swift decision-making and minimal business disruption 
• Oversee operational queues and manage short review-time SLAs for payment holds and escalations 
• Collaborate with Business and Product teams to provide rapid responses on urgent cases and maintain strong alignment with business priorities 

Interpersonal: 
• Work closely with other teams and dep