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Overview
Senior

Senior Customer Success Manager - Corporate/Government (Bilingual)

Confirmed live in the last 24 hours

D2L

D2L

Compensation

$90,000 - $130,000/year

Ottawa - Remote
Remote
Posted March 24, 2026

Job Description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.


Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

 

This role will be working with our Canadian Federal Government clients. Preference will be given to candidates who have experience with the Federal Government & are located in the National Capitol region. Bilingual (French) is a strong asset. 

General Description:

As Customer Success Manager, you will be the primary owner of the business relationship with our North American corporate (Government) customers and drive their success as defined by them. You will establish productive and trusted relationships with corporate customers (Government) while ensuring customer satisfaction and retention by driving product adoption, stakeholder value and advocate the full use of D2L's Brightspace Learning Management  
System (LMS). 

Major Responsibilities (How Will I Make an Impact?):  

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