Client Support Specialist

Confirmed live in the last 24 hours

Cleerly

Virtual US

Remote

Posted April 6, 2026

Job Description

About Cleerly

We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location.

Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.

At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.

While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time.

About the Opportunity

Our Client Support team provides Level 1 & 2 technical, operational support, and change
management support to existing, expanding, new, and potential clients who work with Cleerly.
This team is responsible for triaging incoming cases, issue resolution, and change requests for
our product.

In this role you would be a Client Support Specialist triaging and investigating customer service
problems and interfacing between our Implementation, Sales, Client Success, Technology,
Medical Affairs, Operations and Marketing teams to solve and prioritize minor to critical issues.
The person in this role supports clients using Salesforce, ticketing tools and applies their critical
thinking skills in collaboration with leadership in building a case and raising awareness on high-
impact problems to ensure quick resolution. Additionally, you will process, and send requests
for customer payments, track outreach, and work cross departmentally to ensure patients
Cleerly results are sent to and from Cleerly.

The Client Support Specialist will report to the Client Services leadership and must be able to
partner well with other internal teams. One t

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