Retail Warehouse General Manager, DashMart

About the Team

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. 

About the Role

In this role, you’ll manage a 8-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers. 

You’re excited about this opportunity because you will…

Lead

• Serve as site leader for a high-volume DashMart site, leading a team of at least one leader Assistant Site Manager), Shift Leads (3+), and Operations Associates (20+).
  Set clear expectations, operating rhythms, and performance standards for leaders at all levels, ensuring accountability for safety, quality, productivity, and engagement.
• Develop leaders, not just teams — coaching, performance managing, and building succession plans to ensure a strong leadership bench.
• Own site culture and engagement outcomes, making intentional decisions to protect standards and address underperformance in service of both people and results.
• Partner with leaders to delegate execution while maintaining visibility into outcomes, risks, and opportunities across the building.

Own

• Own end-to-end operational performance of a single DashMart site, with full accountability for safety, compliance, labor, quality, and cost.
• Serve as the final site accountable owner for operational compliance, including adherence to DashMart SOPs, safety standards, food handling requirements (where applicable), and regulatory obligations.
• Lead site readiness for audits, inspections, and reviews; proactively identify risks and drive corrective actions through leaders.
• Own workforce planning, scheduling strategy, and labor budgets, making data-driven decisions to balance efficiency, service levels, and team well-being.
• Ensure site-level KPIs are met or exceeded, and take decisive action when performance trends indicate risk.

Delight Customers

• Ensure a consistently excellent customer experience by establishing and enforcing operational standards that deliver high order accuracy, speed, and reliability.
• Hold leaders accountable for customer-impacting metrics, using data to diagnose root causes and drive sustainable improvements.
• Partner cross-functionally with central teams (inventory, training, quality, safety) to align site execution with enterprise standards and initiatives.
• Represent the voice of the site by surfacing insights, risks, and opportunities that inform broader operational improvements.

Strategize

• Own the site-level operating strategy, aligning people, processes, and resources to current volume demands and future growth.
  Use data and judgment to anticipate constraints related to labor, space, throughput, and leadership capacity, and proactively design solutions.
  Lead complex, cross-functional improvement initiatives that address systemic issues rather than one-off fixes.
• Translate regional and central strategies into clear site priorities, ensuring leaders understand the “why” behind decisions and execute with discipline.
• Make informed tradeoffs between speed, cost, quality, and engagement to deliver sustainable performance at scale.

We’re excited about you because…

You’re a culture champion and people-first leader who knows how to build strong