Technical Writer

Confirmed live in the last 24 hours

Zscaler

Compensation

$100,000 - $125,000/year

Remote - USA

Hybrid

Posted March 31, 2026

Job Description

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Technical Writer to join the Technical Publications department. This is a remote role, reporting to the Manager, Technical Publications. You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

What you’ll do (Role Expectations)

Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences
Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids
Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance
Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms
Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

U.S. citizen with 3+ years of technical writing experience and a Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field (certifications included)
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