Associate Event Technology Manager, Corporate Events

 

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

What You Would Get To Do

The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Associate Event Technology Manager.

The Associate Event Technology Manager will oversee high-quality operations in technology, event websites/apps, data management, and analytics. They will consistently deliver exceptional service to our clients through project management, demonstrate a keen eye for detail, and report to the Event Technology Team Lead.

Your Contributions

• Implementation, build and project management of standard event registration websites, app builds and all technological aspects of our events
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists and reports upon request
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, feedback surveys etc
• Build relationships and effectively communicate with internal and external clients over the phone, in person and via email
• Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
• Manage onsite registration and take responsibility for all registration collateral and equipment management, and develop registration desk flow design and set up
• Be a contact for attendee management and technology vendors, including pre-event and during execution
• Responsible for all registration collateral and equipment management
• Provide insight into the user experience of all pre-event and onsite registration for both virtual and in-person events
• Ability to travel domestically and internationally in support of client events
• Escalate any challenges as necessary to ensure the effective resolution of issues
• Support other members of the department as needed on ad-hoc projects

What We Are Looking For

• Experience required, including meeting planning and coordination, including event and registration technology
• Experience with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
• Highly motivated, able to work independently
• Exhibit a strong work ethic, patience, and a winning attitude
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
• Ability to manage multiple projects simultaneously
• Proficiency with Microsoft Office – specifically with Excel and PowerPoint
• Strong oral and written communication skills
• Customer focus and approachable demeanour
• Excellent time management skills
• Independent and critical thinker with a keen sense of judgement
• Quick and strategic problem solver
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms (preferred but not essential)
• Some knowledge of programming, such as computer coding (HTML, CSS and/or JavaScript) (preferred but not essential)

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Ann