Business Intelligence Jr. – Customer Service

Confirmed live in the last 24 hours

Johnson Controls

San Pedro Garza Garcia-Nuevo Leon-Mexico

On-site

Posted March 27, 2026

Job Description

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Business Intelligence Jr. – Customer Service.

What will you do?

Provide support in the development of dashboards, data analysis, ETL processes, and report automation, ensuring the quality of the information used by the Customer Service area for operational and strategic decision-making.

How will you do it?

Support the design, updating, and maintenance of dashboards in Power BI, Tableau, and Salesforce Analytics.
Automate reports and recurring tasks using Python or SQL scripts.
Perform basic extraction, transformation, and load (ETL) processes.
Validate and clean data to ensure its quality, consistency, and integrity.
Participate in the development of analytical models (descriptive, statistical, and predictive).
Collaborate in testing and preparing datasets for advanced analysis.
Execute descriptive analysis to identify trends and key performance metrics.

What are we looking for?

Bachelor’s degree in Business Intelligence, Engineering, Systems, Business, or related field.
0 to 2 years of experience in database management, data analysis, business intelligence (BI), and automation.
Internships or university projects are considered.
Languages required: Spanish and English at a minimum B2 level.

Technical Requirements:

Knowledge of tools such as Power BI (mandatory).
Proficiency in SQL for queries and data manipulation (mandatory).
Knowledge of Python (mandatory).
Basic knowledge of R Studio (desirable).
Advanced Excel skills.
Fundamentals of ETL, statistics, and analytical models.

Skills and competences:

Analytical thinking and attention to detail.
Organization and efficient time management.
Ability to quickly learn new tools.
Clear communication to present findings to non-technical users.
Proactivity, curiosity, and results-driven mindset.
Teamwork and collaboration with internal areas.

What do we offer?

Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.