Sales Administrator I

The position of  Sales Administrator I is within Toxicology located in the Philippines. The role is responsible to have customer interaction, high levels of support and time management skills.

RESPONSIBILITIES:

• Respond to customer and employee tickets provided through our queue system.

• Schedule FedEx pick-ups for customers by calling the FedEx service line, investigate missed FedEx pick-ups and assist clients with auto pick-up requests. Respond to original ticket for resolution.

• Email clients Account Update/Change forms to gather new, updated customer data. Provide the form to customers and follow up with customers on a preset schedule to receive data back from the customer in a timely fashion.

• Email correspondence with customers and employees on general office matters – with direction and training provided by Customer Service Manager.

• Generate quotes and other customer-facing sales documents, including price schedules.

• Price and trend analysis performed in Excel – with direction and training provided by Sales Director.

• Research projects on United States state and local governments. Completes outbound clinic call projects as needed.

• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)

• Other duties as assigned.

 BASIC QUALIFICATIONS | EDUCATION:

• Completed at least 2 years in College or with an Associate or Bachelor’s Degree

• Medical or non-medical course.

• Open to all applicants with or without work experience.

• Possess characteristics such as adaptability working environment, analytical or logical reasoning, consistent performance, discipline and known the importance of individual work to company’s stability.

PREFERRED QUALIFICATIONS:

• Basic Excel, Word and Outlook experience required

• Strong Computer/Software Skills

• Detail-oriented

• Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.

• Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours

• Must have strong oral and written communication skills.

• Willing to work with graveyard shift with fixed working schedule.