Staff Technical Product Manager

Confirmed live in the last 24 hours

Scout Motors

Charlotte, North Carolina, Fremont, California, United States

Remote

Posted April 5, 2026

Job Description

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Define and Lead Strategy

Own the product vision, strategy, and roadmap for Scout’s warranty platform and claims ecosystem, ensuring alignment with business goals and the needs of Aftersales Business, Quality Assurance, Warranty Operations, and Volkswagen Group partners.
Champion a modern, data-driven approach to warranty, balancing compliance, customer satisfaction, and operational efficiency.

Warranty-Centric Problem Solving

Solve operational challenges related to claim submission, validation, authorization, and approval workflows.
Implement intelligent digital tools that eliminates incomplete or error prone claim submissions and supports the technician with documentation needs to enhance efficiency.
Improve claim accuracy by integrating warranty policies, labor times, parts rules, and eligibility checks directly into guided workflows.

Lead Product Development

Lead product development for Scout’s end-to-end warranty management solution, from claim creation to supplier charge-back, to payment.
Collaborate closely with Aftersales Business, Warranty Operations, IT, Engineering, Finance, Volkswagen Group and Rivian VW Technology (RVT Joint Venture) stakeholders to:
- Build intuitive user interfaces for Scout’s workshops and HQ users.
- Integrate service orders, repair codes, parts catalogs, service history, telematics, and policy rules.
- Ensure seamless backend integration with Scout’s systems.
- Consider needed data transfer and exchange between VW Group and RVT platforms.
Translate business rules and policy guidelines into clear technical requirements and system logic.

Stakeholder Relationships

Serve as a trusted advisor to internal and external partners, converting business needs, warranty policies, and integration requirements into technical solutions.
Partner with Quality Assurance and Field Operations to ensure product decisions support defect tracking, quality feedback loops, and durable service outcomes.

Operationalize Products

Lead rollout and adoption of warranty tools across the Scout retail network and internal teams.
Develop mechanisms to support onboarding, training, and change management.
Implement monitoring capabilities for claim volumes, processing times, and workshop performance.

Drive Technical Excellence