Software Provider Support Specialist II

Agency

Dept of Revenue

Division

TRANSFORMATION MANAGEMENT OFFICE

Job Classification Title

Administrative Specialist II (S)

Position Number

60082546

Grade

NC09

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

Please make sure that you have entered all necessary information on your application. Once you hit submit you will not be able to edit or reapply to this position to add information of attachments even if you withdraw your application.


The North Carolina Department of Revenue is recruiting for a Paper Software Provider Validation and Support Specialist II.

The primary purpose of this position is to serve as technical support to the Department’s software provider community during the substitute tax form approval process. The individual is the first level of assistance and support for partners in the approval process providing information to 75-80 external Software Providers, Payroll Software Providers and various internal work groups via email, telephone and MS Teams. This position reports to the Supervisor of pSPVS and works with three other specialists to review and approve substitute tax forms reproduced by external parties.

Duties include, but are not limited to:

•Perform review and approval of substitute tax forms submitted by external developers with accuracy, and in an efficient manner that meets the unit’s production standards

•Create/update form specifications based on the final SD/DOR version of forms

•Assist with posting resources to the State Exchange System (SES)

•Accurately update internal tracking documents and provider resources

•Respond professionally and accurately to all external and internal customer inquiries

•Collaborate with team members on issues to effectively achieve unit’s objectives

•Lead and/or participate in meetings with internal and external stakeholders to resolve production issues and provide updates

•Collaborate with forms design teams to identify needed form updates and provide input on recommended changes

•Identify and report process improvement suggestions to management

Knowledge Skills and Abilities/Management Preferences

• Ability to be flexible and adapt to various changes in the work environment

• Ability to learn and apply various guidelines that are required and applicable to the work process

• Ability to meet strict processing deadlines with follow-up and follow-through on assignments

• Be detailed oriented, organize and prioritize workflow

Recruitment Range: $39,671-$46,500

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. 

 

COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  

Some highlights include:  

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service 

• Twelve paid holidays per year

• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year

• Twelve sick days/year which are cumulative indefinitely

• Paid Parental Leave

• Personal Observance Leave and Community Service Leave

• Longevity pays lump sum payout yearly based on length of service

• 401K, 457, and 403(b) plans

• Eligibility for the Public Service Loan Forgiveness Program 

 

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.  

 

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.   
 
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.  

Applicants eligible for veteran's preference should attach a copy of form DD-214.  

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 984-275-5832. 

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. 

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Donna L Howe

Recruiter Email:

DONNA.HOWE@NCDOR.GOV