Operations Project Manager

About Misfits Market:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of

Prioritizing our Customers                             

Doing more with less

Thinking Differently         

Respecting one another                             

Moving deliberately and quickly                   

Taking initiative and delivering 

About the Role

We are looking for a strategic minded Technical Program Manager (TPM) to serve as the critical "operational bridge" within our organization. In this role, you will act as the primary liaison between our Client Success Managers (CSM) and our Operations/Floor Teams.

You will not just manage timelines; you will engineer the "how." You will translate complex requirements from our 3PL clients into actionable, efficient, and compliant workflows on the manufacturing floor. You will be the technical architect behind our client programs, ensuring that what we promise is feasible, profitable, and executed to the highest standards of safety and quality.

Key Responsibilities

Strategic Liaison & Client Integration

• Partner with Client Success Managers to digest complex client requests (new product launches, seasonal kitting, repacking) and determine operational feasibility.
• Translate high-level business requirements into detailed Technical Operational Plans (TOPs), Bills of Materials (BOMs), and Standard Operating Procedures (SOPs) for the floor team.
• Manage the technical onboarding of new 3PL clients, ensuring their ERP/EDI systems integrate smoothly with our Warehouse Management System (WMS).
• Be the right hand to the Client Success Managers, and interact with the clients and provide technical support 
• Lead the teams' SCRUM-KANBAN Boards using Agile methodologies.

Operational Execution & Process Engineering

• Design and implement production workflows for food and beverage handling, specifically managing constraints related to Cold Chain (temperature zones, shelf-life management, and perishable handling).
• Troubleshoot bottlenecks on the production floor in real-time. If a line goes down or a process is inefficient, you are the first point of technical escalation.
• Lead capacity planning initiatives to ensure labor and equipment availability align with client demand forecasts.
• Own the data and tell the story to the clients on what is happening on their day-to-day

Quality, Safety & Compliance

• Ensure all program processes adhere strictly to food safety regulations (FDA, USDA, FSMA) and internal