Solutions Engineer

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

As a Solutions Engineer at AfterShip, you will play a critical role in launching and scaling our Omnichannel product, one of the company’s most important strategic bets. Your primary objective is to support revenue growth and product adoption by partnering closely with Account Executives and Customer Success Managers to clearly articulate AfterShip’s value, capabilities, and technical fit.

You will act as a trusted technical advisor and hands-on builder, partnering with Account Executives, Customer Success, and Product to validate, shape, and deliver solutions for mid-market and enterprise customers.

This is a high-impact, customer-facing role within AfterShip’s Omnichannelteam, reporting to the Strategic GTM Lead. You will collaborate regularly with colleagues across North America, and APAC. Some meetings outside of local business hours are required to support global alignment; these are planned in advance with consideration for schedules and work–life balance.

What You’ll Do:

• Technical Discovery & Solutioning Engage prospects in a consultative, discovery-led approach
• Understand business goals, technical architecture, and operational constraints
• Translate requirements into scalable solution designs
• Partner with Account Executives to qualify opportunities and drive technical wins
• Design and deliver tailored demos, solution walkthroughs, and POCs
• Assess technical fit, risks, and implementation readiness
• Work directly with APIs, integrations, and data flows to validate real-world use cases
• Troubleshoot complex technical challenges across systems (e.g., Shopify, Amazon, TikTok Shop)
• Develop creative workarounds and scalable solutions in ambiguous scenarios
• Define solution architecture, workflows, and success criteria pre-onboarding
• Partner with Customer Success to ensure smooth transition and implementation clarity
• Contribute to SOWs and implementation planning where needed
• Act as the voice of the customer to Product and Engineering

Who We're Looking For:

• 4+ years of experience in Solutions Engineering, Solutions Architecture, or Technical Consulting within B2B SaaS
• Proven experience supporting customer-facing technical discovery, evaluations, and implementations for mid-market or enterprise customers
• Strong understanding of APIs, integrations, and data flows (REST, webhooks, JSON), with the ability to validate real-world use cases
• Experience designing and troubleshooting multi-system integrations across platforms (e.g., Shopify, Amazon, TikTok Shop, ERP/OMS systems)
• Familiarity with modern SaaS architectures and event-driven workflows
• Ability to clearly communicate technical concepts, trade-offs, and solution designs to both technical and business stakeholders
• Builder & Omnichannel Mindset
• Hands-on experience building, testing, and troubleshooting solutions in comp