Senior Business Analyst - Banking and Payments (operational excellence)

Senior Business Analyst – Banking & Payments (Operational Excellence)

Location: London (Hybrid) | Practice Area: Banking & Payments | Type: Permanent

Drive operational excellence across banking and payments through structured, insight-led change.

The Role
Capco is looking for a Senior Business Analyst to join our Banking & Payments practice, with a strong focus on operational excellence and delivery-led transformation. This role is suited to practitioners with deep content knowledge in banking or payments, rather than generalist business analysis experience.

You’ll work with retail banks, challenger banks, and payments organisations to improve operational performance, enhance customer journeys, and modernise processes through technology, data, and platform change. You’ll collaborate closely with business and technology teams to deliver measurable, sustainable outcomes.

What You’ll Do

• Lead business analysis workstreams focused on operational efficiency and process optimisation

• Apply deep banking or payments knowledge to shape requirements, solutions, and delivery outcomes

• Partner with operations, product, technology, and data teams on change initiatives

• Support system implementation, process redesign, and regulatory-driven change programmes

• Communicate clear, structured insights and recommendations to stakeholders at all levels

What We’re Looking For

• Proven Business Analysis experience within Banking or Payments (non-generalist)

• Strong understanding of banking or payments operating models and end-to-end processes

• Experience supporting technology implementation, operational change, or process transformation

• Confidence facilitating workshops and engaging senior stakeholders

• Experience working across Agile and Waterfall delivery environments using tools such as Jira

Bonus Points For

• Experienc