What you'll do

• Deliver multiple concurrent enterprise Airtable implementations on time and within scope
• Design scalable, reusable solution patterns and implementation playbooks
• Lead customer onboarding and accelerate time-to-value
• Advise customers on best practices, solution architecture, and workflow design
• Contribute to internal documentation and best practice libraries
• Partner with product teams to share customer insights and influence the roadmap
• Collaborate with Sales, Customer Success, and Partners to drive adoption and satisfaction
• Track and improve key metrics such as CSAT, NPS, and customer adoption post-implementation

Who you are

• 5–8+ years in consulting, professional services, or solution delivery roles
• Experience with enterprise SaaS platforms (e.g., Airtable, Salesforce, ServiceNow)
• Strong background in workflow design, process mapping, and system implementation
• Skilled in cross-functional stakeholder management in enterprise environments
• Excellent consulting and client-facing communication skills
• Ability to translate business requirements into scalable solutions
• Solid understanding of database design and data modeling
• Proven project management skills across multiple concurrent implementations
• Ability to simplify complex technical concepts for diverse audiences
• Hands-on builder mindset with Airtable or similar platforms
• Basic fluency in AI/automation (workflows, scripting, LLM-enabled automations)
• Deep Airtable platform expertise (preferred)
• Experience with APIs, integrations, or light scripting (preferred)
• Industry-specific consulting experience (e.g., marketing ops, product ops, finance ops) (preferred)
• Change management and training experience (preferred)
• Experience contributing to product feedback loops (preferred)
• Prior experience in a high-growth startup or scaling services organization (preferred)

What We Offer 

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave 
• Complimentary mental health support via Modern Health 
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented pe