Field Service - Site Operations Manager - Central

PURPOSE OF POSITION: The purpose of the Site Operations Manager is to oversee and manage daily field operations across multiple projects and regions, ensuring that Site Operations Leads, Representatives, and technicians are supported, aligned, and meeting IEM’s operational, safety, and customer service expectations. This role is responsible for coordinating workforce planning, ensuring consistent execution of operational processes, driving schedule adherence, and resolving higher-level project challenges. The Site Operations Manager plays a key leadership role in maintaining communication between field teams, clients, construction partners, and IEM leadership to support successful commissioning and project delivery.

 

SUPERVISORY RESPONSIBILITIES:

• Provides leadership and direction to Site Operations Leads and Site Operations Representatives and may have direct supervisory responsibilities depending on organizational structure. 

 

ESSENTIAL FUNCTIONS:

• Oversee daily field operations across assigned regions, ensuring staffing, scheduling, and resource coordination support project objectives and customer requirements.

• Manage and support Site Operations Leads while maintaining direct oversight of Site Operations Representatives to ensure staffing, scheduling, documentation, and site coordination are executed consistently across job sites, providing guidance, performance feedback, and operational direction to meet Field Service expectations.

• Coordinate workforce planning, forecasting labor needs, and ensuring appropriate staffing levels for active and upcoming projects.

• Review and validate schedules created by Site Operations Leads, ensuring accuracy, feasibility, and alignment with customer milestones and commissioning requirements.

• Serve as the primary point of escalation for Site Operations Leads regarding complex scheduling conflicts, customer concerns, site issues, or operational barriers.

• Maintain strong communication with construction managers, general contractors, and customers to ensure expectations are met and operational challenges are addressed proactively. 

• Monitor project progress, milestone completion, documentation accuracy, and compliance with customer and internal requirements; hold teams accountable for timely and accurate deliverables.

• Partner with Project Controls, Field Service Leadership, and other departments to coordinate staffing, address operational risks, and support project planning.

• Evaluate and standardize operational processes across regions to ensure consistent execution of scheduling, documentation, logistics, and communication procedures. 

• Conduct regular site visits to monitor operational performance, support Leads and Representatives, and ensure adherence to IEM’s safety, quality, and workflow standards.

• Review customer schedules and commissioning plans to ensure operational readiness and identify potential risks to project success.

• Lead the resolution of operational bottlenecks, staffing shortages, equipment constraints, or documentation inconsistencies that impact field productivity.

• Facilitate commissioning readiness by ensuring tools, materials, equipment, and personnel are prepared and available as required across job sites.

• Support recruiting efforts by helping identify workforce needs, participating in interviews, and assisting with onboarding of Site Operations Leads, Representatives, and technicians.

• Develop and deliver training for Site Operations Leads and Representatives, reinforcing IEM standards for communication, documentation, customer engagement, and operational execution.

• Promote a safety-first culture by ensuring all field personnel follow IEM, customer, and site-specific safety requirements; reinforce accountability for safe work practices.

• Track and report on operational metrics, staffing levels, productivity, milestone performance, and commissioning readiness to Field Service leadership.&