Application Support Analyst (Customer Support)

Confirmed live in the last 24 hours

Brandtech+

Mumbai, Maharashtra

On-site

Posted April 2, 2026

Job Description

Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Application Support Analyst

Location: Mumbai, Maharashtra

A little about the role:

As an Application Support Analyst, you will be an integral part of a 24/7 team that is the backbone of our customer support. Our cutting-edge tools streamline the creation of marketing assets, from insights to delivery. Your role is to provide exceptional application support to our clients and internal users, ensuring the smooth operation and optimisation our applications and platforms.

What you'll be doing:

Deliver comprehensive application support to both external clients and internal users.
Perform routine tasks, including technical analysis, troubleshooting, and stakeholder communication.
Maintain a deep understanding of the product to offer informed support and guidance.
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
Evaluate and suggest innovative solutions and workarounds for customer requirements.
Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems.
Work proficiently on Incident Management Tools, MS Excel, etc.
Manage and/or guide junior members of the team.

What you'll need:

Formal Education & Certification: