Senior Automation Analyst - AI/ML, Chatbot Platforms

What success looks like in this role:

• Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions
• Collaborate with Product, Engineering, and Customer/Account teams to gather and translate onboarding requirements
• Translate customer-specific business needs into clear technical requirements and implementation plans
• Create and maintain user stories, onboarding workflows, and acceptance criteria for deployment activities
• Develop process flows, system diagrams, and onboarding documentation (e.g., using Visio or similar tools)
• Act as a liaison between technical teams and customer-facing teams to ensure smooth onboarding experiences
• Support configuration and integration of platform components within customer environments
• Analyze onboarding performance, customer usage, and product metrics to identify improvement opportunities
• Identify and drive automation opportunities within onboarding and deployment processes
• Operate within ITSM / Service Desk environments to support onboarding-related incidents, requests, and changes
• Participate in Agile ceremonies, ensuring alignment between deployment and development teams

#LI-SS1

You will be successful in this role if you have:

• Strong technical background with understanding of system architecture and product/platform design
• Proven experience in onboarding, implementation, or deployment-focused Business Analyst roles
• Ability to translate customer requirements into technical specifications and scalable solutions
• Experience writing detailed user stories and technical requirements
• Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, or BMC Helix
• Familiarity with APIs and system integrations
• Understanding of CI/CD principles and modern software development practices
• Experience working in Agile/Scrum environments
• Strong analytical skills with the ability to work with product and onboarding metrics
• Experience with process mapping and diagramming tools (e.g., Visio or similar)

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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