Supervisor Patient Services

The Supervisor Patient Services plays a vital role in ensuring the smooth and efficient operation of their assigned patient service team. This position is responsible for supervising, overseeing the day-to-day operations, and maintaining a high standard of customer service and patient satisfaction. The Supervisor Patient Services collaborates with various departments to optimize patient care and provides leadership and guidance to the team.

Responsibilities

Team Leadership:

• Provide leadership, guidance, coaching and support to an assigned team
• Set performance expectations, monitor progress, and provide a regular cadence of 1:1s to review successes, performance scorecard and provide feedback
• Foster a positive work environment that promotes teamwork, open communication, and continuous improvement
• Identify training needs, develop training programs, and ensure team members are equipped with the necessary skills to deliver exceptional patient service

Department Operations:

• Oversee the daily operations of the assigned team, ensuring smooth workflows and efficient processes
• Monitor key performance indicators (KPIs) to assess departmental performance and take appropriate actions to achieve targets and objectives
• Maintain and ensure documentation and OneNote tools are up to date
• Implement and enforce policies, procedures, and protocols related to patient services
• Identify opportunities for process improvement and implement effective solutions to enhance efficiency and patient satisfaction
• Jump in to support the team on heavy volume days

Customer Service and Patient Satisfaction:

• Maintain a strong focus on customer service excellence, ensuring that all patient interactions are handled with professionalism, empathy, and respect.
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