Sr. Manager, Revenue Strategy & Operations (Hybrid, Toronto)

*This role is Hybrid and will require 2x per week from our Toronto, ON. office

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

This position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, finance, product, and data engineering to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal stakeholders to inform short and long term strategy and action plans. The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting. 

The Sr. Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn. S/he must be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, reporting tools such as Preset, SQL queries, and a finance or analytics background required.

Responsibilities

• Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions
• Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights
• Maintain and assure data quality in dashboards and reports for internal use
• Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth
• Prepare & present data analysis for audiences ranging from field sales members to senior leadership
• Call out abnormalities and trends in data to identify business opportunities and best practices
• Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
• Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
• Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training
• Build and maintain financial models, forecasts, and dashboards for various business scenarios
• Act on feedback from the team for process and system enhancement requests
• Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy
• Improve Salesforce.com (SFDC) processes and data

Skills

• Knowledge of SQL required
• Experience in big data and understanding of databases
• Experience in operations: sales goaling, territory management, commission plans, SPIF, etc
• Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams
• Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required
• Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
• Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans
• Operational experience in measuring and improving efficiency, util