Program Manager Senior Analyst

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Program Manager, Technology Communications & Readiness

 

The Technology, Marketing & Products division of Salesforce loves helping customers take their businesses to new levels of success. That wouldn’t be possible, however, without the customer-facing Customer Communications & Readiness team, or simply, CC+R.

Think you have what it takes to be a member of the CC+R team? Take this simple survey:

• Do you like helping people get ready for change?

• Do you have a passion for communications?

• Are you willing to take risks and learn from your mistakes?  

• Do you like jobs that challenge you and push you to do the best work of your career?

• Would you like to work on a team that’s considered the best in its field?

If you answered ‘Yes’ to these questions, then read on!

CC+R is looking for a Program Manager who can create comprehensive customer advocacy and communications programs that make a difference. They'll be part of our culture of trust, transparency, and agility. We want your work to be relevant, captivating, innovative, and creative. You'll have the chance to use all your skills to help Salesforce customers prepare for future technology changes.  You’ll have opportunities to develop and execute comprehensive communications strategies designed to help customers successfully prepare for both planned and unplanned technology change events, including product behavior changes and infrastructure upgrades. In addition to a regular work schedule, the role also includes on-call shift work after hours and during some weekends.

 
If you’re a high-energy individual who's passionate about communications, willing to take creative risks, can adapt to fast-changing priorities, and knows how to “speak geek” then we want to talk to you!

 

Our perfect someone should be able to:

 

• Develop trusted partnerships with all internal stakeholders to help build strategies and action plans that enable customers for success

• Be passionate about customer advocacy and helping customers achieve success and business growth while maintaining Salesforce’s key values of trust and transparency.

• Take risks. Be bold. Push new ideas.

• Be the customer’s eyes and ears during internal planning sessions and ruthlessly represent their interests and concerns

• Ask the tough questions. Take informed stands. 

• Defend the customer experience above all else

• Execute end-to-end communications for all types of technology changes, including content development and editing, approvals, and scheduling

• Take complex technical concepts and translate them into “business-speak” 

• Flaunt your creative problem-solving skills

• Wow us with your ability to create, track, and report on your success metrics

• Accommodation of an on-call schedule for technology emergency communications

• Excellent analytical and problem-solving skills

• Excruciating attention to detail and dogged perseverance to meeting deadlines

• Collaborative team player who doesn't just say ‘no, we can't do this’, but approaches challenges in a way to meet needs of others

• Sense of humor

• Don’t be afraid to say no, and reset expectations. 

It would also be great if you had:
 

• 6–8 years of experience in the areas of customer service/support or customer communications as well as program/project management

• Bachelor’s degree in Communications, Marketing, or other related area, or equivalent work experience

• Strong writing capabilities that inspire action

• Excellent verbal skills 

• Experience working with customers, customer-facing teams, and product organizations, with the ability to lead without direct authority

• Ability to empathize with the customer’s need for in-depth and prescriptive guidance on how to manage a technical change, and obtain this level of detail from technology owners

• Ability to learn and deeply understand technical information and concepts, especially as it relates to database architecture, security, and customer relationship management principles 

• Ability to synthesize technical and non-technical details from different teams and determine which information is most relevant for customers 

• Demonstrated collaboration skills in a cross-functional environment

• An all-for-one, one-for-all Musketeers philosophy

• Proven track record of excelling in a fast-paced environment with tight turnarounds and changing priorities

• Excruciating attention to detail (can you spot the difference between a dash and an en or em dash?) and dogged perseverance to meeting deadlines

• Solid presentation development skills and Google Slides prowess

• Excellent organizational, interpersonal, and relationship-building skills

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.