Sr. ServiceNow Business Analyst

Confirmed live in the last 24 hours

Accenture Federal Services

Compensation

$98,500 - $184,900/year

Washington, DC

On-site

Posted April 14, 2026

Job Description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job overview

As a Senior ServiceNow Business Analyst, you will analyze organizational needs and design technology-integrated processes and systems. Your main responsibilities include assessing current business operations, identifying customer requirements, and defining future-state solutions that align with organizational goals. You will research, gather, and synthesize information to optimize business models for efficiency and effectiveness. This role involves collaborating with cross-functional teams to translate business needs into technical requirements and supporting agile development projects on the ServiceNow platform. The role requires expertise in requirements gathering, functional testing, and adapting to project demands, with a focus on agile development and process optimization. A proactive, detail-oriented approach and commitment to driving innovation through technology and process improvement are essential.

Here's what you need:

Deep understanding of ServiceNow's architecture and capabilities
5+ years of experience supporting requirements gathering and functional testing for agile development projects in ServiceNow
ServiceNow Public Sector Digital Services (PSDS) OR Customer Service Management (CSM) experience
Familiarity with NowAssist and Virtual Agent capabilities
ServiceNow Certified System Administrator (CSA)

Bonus points if you have:

Certified Scrum Master (or equivalent)

Eligibility requirements:

Active secret clearance required

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits.

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