Assistant General Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees.   At The Midland Hotel, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.   Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The MIdland Hotel. Take the first step towards a rewarding career by applying today.   At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

What you will have an opportunity to do:

Come grow with us at an amazing property in Downtown Chicago!

The Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.

Key Responsibilities:

• Assist the General Manager in the day-to-day management of all hotel operations.

• Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.

• Ensure adherence to hotel policies, procedures, and service standards.

• Foster a guest-centric culture by promoting excellent customer service and satisfaction.

• Address and resolve guest concerns and complaints promptly and effectively.

• Monitor and respond to online reviews and feedback to enhance the overall guest experience.

• Assist in budget planning and monitor financial performance against established goals.

• Help control operating expenses and manage budgets for each department.

• Participate in the recruitment, training, and development of staff.

• Conduct regular performance evaluations and provide constructive feedback.

• Foster a positive and inclusive work environment.

• Monitor and maintain quality standards throughout the hotel.

• Implement and enforce brand standards and ensure compliance with relevant regulations.

• Oversee maintenance and cleanliness of the hotel facilities.

• Coordinate with maintenance staff to ensure proper functioning of equipment and systems.

• Ensure the implementation and adherence to security and safety protocols.

• Collaborate with relevant authorities to address any security concerns.

• Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.

What are we looking for?

Compensation:

$120,000

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$130,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.