Software Engineer, Product & Audience Technology

Intro to Position

The Audience Technology group is looking for an experienced, talented and knowledgeable Software Engineer to join the Consumer & Network Services team responsible for developing, supporting and maintaining our microservices, core backend APIs, and systems that power donor/subscriber conversion experiences on NPR platforms. These are the APIs and services that drive innovation and engagement across NPR’s audience facing digital platforms and member station touch points. You will be a key part of NPR’s digital sustainability by building the technology that deepens our audience engagement and drives financial support from users.

We are looking for someone to help develop, support and maintain our audience revenue platforms which include donations and our premium podcast offering. Examples of technology you’ll work with include our payment processing solution (Stripe), the systems powering our Podcast Subscription Service (NPR+). You will be a vital contributor to NPR’s efforts to increase financial support from our audience for our mission as we build the technology needed to service long term sustainable growth.

You’ll also work on the Identity and Listening services, which directly power the NPR mobile applications as well as our Alexa skill. These services provide NPR content recommendations directly to thousands of users on a daily basis. You’ll also collaborate closely with our client-side engineering teams who manage NPR.org and the NPR mobile app.

This is a union-represented role covered under the terms of a collective bargaining agreement with NABET-CWA DMU. 

Responsibilities

• Develop, maintain, and support our core backend APIs, with a primary focus on our Identity Service (PHP 8) and Stripe Connect API (Node.js).
• Manage and refine API  integrations with key external softwares such as Marketing Cloud and Supporting Cast. 
• Maintain and update Piano software implementation on NPR.org, iterating on promotional messaging utilizing foundational front-end web technologies (HTML, JavaScript, CSS).
• Partner to develop new front-end and back-end code that powers key parts of the user lifecycle on NPR products, including  newsletter enrollments, account creation and management, donation and subscription.
• Collaborate across teams to implement A/B tests across user experiences to optimize performance and drive our goals.
• Ensure technology meets standards in security and compliance in coordination with our IT security group.
• Deploy consistent log monitoring to ensure we can understand and remediate issues identified in our code. 
• Leverage modern developer tooling—including AI coding assistants and LLMs—to accelerate boilerplate development, generate tests, and troubleshoot complex debugging scenarios.
• Write clean, efficient, scalable, and reusable code based on product specifications.
• Provide input on system design and architecture within the feature areas and services owned by the team.
• Participate in all phases of quality assurance and defect resolution to ensure seamless audience conversion experiences.
• Collaborate in code reviews, knowledge sharing, and writing technical designs.
• Mentor and coach junior engineers on code quality and best practices, fostering a highly motivated and miss