Starlink Communications Manager (Enterprise Customer Success)

STARLINK COMMUNICATIONS MANAGER (ENTERPRISE CUSTOMER SUCCESS) 

Starlink is scaling rapidly across Enterprise verticals—including Aviation, Maritime, Government, and large-scale commercial deployments—and we are seeking a Communications Lead, Starlink (Enterprise) to own and evolve the Enterprise customer communications experience end-to-end. 

This role sits at the intersection of Customer Success, Engineering, Operations, and Account Management. You will be responsible for ensuring Enterprise customers receive timely, accurate, and highly relevant communications across complex environments involving hundreds of service lines, bespoke hardware setups, third-party equipment, and mission-critical connectivity. 

You will act as both a strategic owner and an operational co-pilot—auditing and improving automated communications, supporting launches and deprecations, assisting during global crises, and building a more tailored enterprise customer journey that reduces confusion, contact rate, and churn while improving CSAT and NPS.  

RESPONSIBILITIES: 

• Partner closely with Enterprise Customer Success leadership to draft, review, and maintain all outbound enterprise update emails and communications
• Own and maintain a centralized tracker of all Enterprise communications sent, including audience, trigger logic, and timing
• Audit all automated notifications firing across Enterprise vert