B2B - AR & Revenue Operations Specialist

About the Team:

The B2B Operations team is responsible for scaling and delivering CookUnity’s new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth.

The role:

This role is the financial and administrative control center for CookUnity’s Healthcare (MTM) and B2B programs. The Finance, Billing & Revenue Operations Specialist owns the full revenue lifecycle — from eligibility, authorizations, claims, and invoicing through collections, reconciliation, and reporting — while also ensuring that all payer, client, and vendor documentation, portals, and payment workflows are properly set up and maintained.

Working across Finance, Operations, CX, Managed Care Plans, and enterprise B2B clients, this role ensures that services delivered are accurately recorded, billed, collected, and auditable, protecting cash flow, regulatory compliance, and operational trust as these programs scale.

Responsibilities:

Medicaid/ Healthcare / Community Supports — Authorization, Eligibility & Claims

• Manage end-to-end revenue cycle operations for MTM services (claims submission → payment reconciliation → AR tracking)
• Coordinate with third-party billing vendors for accurate, timely submission
• Monitor monthly reimbursements and ensure alignment with service delivery
• Track & resolve denials, discrepancies, and underpayments
• Verify member eligibility & authorization status across plans
• Manage authorization & refill workflows until automated
• Track authorization periods, renewals, and service limits
• Maintain accurate member enrollment + service tracking databases
• Ensure compliance with:
  • CalAIM / Community Supports requirements
  • HCPCS codes & modifiers
  • Managed care contractual obligations
• Support internal & external audits with documentation & analysis

B2B Billing, Invoicing & Collections

• Generate and issue invoices for all B2B corporate accounts
• Track AP / AR status across clients and payers
• Lead settlements, credit notes & write-offs
• Resolve payment allocation issues and reduce back-and-forth with clients
• Conduct solvability / credit checks for new or high-risk accounts
• Provide structured payment follow-ups for reluctant payers
• Support mapping + automation of invoicing workflows
• Manage AR aging schedule to enforce timely collections

Administration & Payment Operations

• Process ad-hoc payment requests and adjustments
• Support onboarding into large-enterprise procurement portals (e.g