Merchant Experience New Verticals - Technical Specialist

About the Team

The Merchant Experience Operations (MXO) team supports the creation, maintenance, and optimization of merchant catalogs across DoorDash’s New Verticals lines of business, including DashMart, Convenience, Grocery, Retail, and Alcohol. The team plays a critical role in ensuring that product data, images, and pricing are accurate, timely, and reflective of merchant needs.

MXO teams work closely with Product, Strategy & Operations, and Catalog stakeholders to ensure workflows are efficient, scalable, and aligned with DoorDash’s operational excellence standards. Our Supervisors are critical people leaders who bridge strategy and execution — maintaining team performance while supporting continuous improvement and innovation.

About the Role

As a Technical Specialist on the MXO New Verticals team, you will serve as a subject matter expert on catalog systems, data pipelines, and workflow automation. You’ll handle complex catalog and tooling issues, perform data validation and root cause analysis, and drive improvements that enhance accuracy and efficiency across our workflows.

You’ll also partner with Product, Engineering, and Operations to test and integrate new tools, ensuring they meet operational standards. This role requires technical curiosity, data fluency, and a passion for using technology and AI to improve how we work.

You will report directly to the MXO Supervisor or Manager, New Verticals.

You’re excited about this opportunity because you will…

• Act as a subject matter expert for complex catalog workflows, data models, and system integrations.
• Troubleshoot and resolve escalations using SQL, MODE, and Snowflake to identify root causes and validate data accuracy.
• Partner cross-functionally with Product, Engineering, and Tooling teams to test, document, and operationalize new solutions.
• Leverage AI and automation tools to identify workflow improvements, detect errors, and enhance data quality.
• Write and refine structured prompts for troubleshooting and automation tasks; help the team adopt effective prompt-writing practices.
• Identify recurring system issues and provide data-backed recommendations for tooling and process enhancements to leadership and cross functional partners.
• Support the rollout of new technical workflows, ensuring accuracy, testing coverage, and clear documentation.
• Serve as a go to for Specialists on technical best practices, data literacy, and efficient tool use.
• Uphold high standards for quality, accuracy, and efficiency across all deliverables.

We’re excited about you because…

• Have advanced analytical and technical problem-solving skills and thrive in detail-oriented work.
• Are proficient in SQL and can independently query MODE, Snowflake, or other data environments.
• Have experience with automation tools, AI-assisted workflows, or scripting (Apps Script, Python, OpenAI, Gemini or equivalent).
• Demonstrate strong systems thinking — connecting how tools, data, and workflows interact.
• Communicate complex information clearly, both in written documentation and real-time troubleshooting.
• Are curious and proactive about exploring new tools, AI models, and automation methods that enhance productivity.
• Enjoys mentoring peers and helping others build technical confidence.
• Adapt quickly in a fast-paced, evolving environment with multiple priorities.

 

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