Sr. Program Manager, Shopbop and Zappos Operations

Responsible for driving operational excellence and continuous improvement within Shopbop and Zappos fulfillment centers. The role owns end to end execution of under the roof operations including inbound, outbound, and transship processes and develops strategies that improve productivity, quality, and cost performance. The Sr. Program Manager partners with cross-functional teams to optimize labor and material flow, eliminate process defects, and deliver a consistent, high-quality customer experience that aligns with brand and packaging standards.

Key job responsibilities
• Lead fulfillment operations across inbound, outbound, and transshipment activities to ensure safety, quality, and cost targets are achieved.
• Drive strategic improvement programs that enhance operational flow, throughput, and capacity within the fulfillment center.
• Manage EDI and AFT integrations to ensure accurate vendor communication, data integrity, and on-time inbound performance.
• Build strong partnerships with cross-functional business and corporate teams to align strategy, influence priorities, and deliver results across fulfillment operations.
• Own vendor compliance and packaging standards to maintain brand consistency and deliver a premium customer experience.
• Analyze performance metrics to identify gaps, measure program effectiveness, and drive data-based decisions that improve efficiency
• Lead root-cause analysis and corrective actions for fulfillment defects, ensuring sustainable process improvements.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Phoenix - 115,600.00 - 160,000.00 USD annually
USA, KY, Shepherdsville - 104,100.00 - 155,400.00 USD annually
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, PA, Breinigsville - 115,600.00 - 160,000.00 USD annually
USA, WI, Madison - 115,600.00 - 160,000.00 USD annually