Sr. Practice Director, Professional Services

Job Title: Sr. Practice Director, Professional Services

Locations: Remote – North America  

Reports to: VP, Professional Services

A quick snapshot…

As a Sr. Practice Director of Conga’s North America Professional Services organization, you’ll be responsible for execution and delivery of services while driving operational excellence, timely customer value realization, customer satisfaction, and project profitability through scalable service offerings, including implementation and consulting. You must be a strong team leader who can build a high-performance culture that delivers world class results to enable successful customer outcomes across the revenue lifecycle.

Our team strives to deliver a best-in-class customer experience while delivering growth and profit by driving rapid implementation of Conga innovative software solutions. You will lead and manage Conga’s highly skilled Engagement Manager team in the delivery of our high-value solutions. This includes building the team, embedding best practice processes, managing key customer relationships, overseeing execution plans, and planning efficient resource allocation across the team to deliver value for all our clients. You are a facilitator, a coach, an advisor and never stop asking questions. You bring strategic vision, foster a culture of innovation, and demonstrate inspiring leadership that motivates teams to exceed expectations and deliver exceptional customer value. 

Why it’s a big deal…  

Conga’s Services team is an important part of the exciting growth we anticipate in the next few years. You’ll have the opportunity to support the growth of the organization while managing and mentoring a fantastic team to develop along their career path as well. You’ll act as a business owner, driving the actions and results that will lead to the team and company’s success.

Are you the person we’re looking for?   

Related experience. You’re an expert in delivery of SaaS services for a wide range of customer sizes and industries with a track record of executing and over-achieving your customer satisfaction and profitability targets. You know how to utilize a consultative approach to delivery of high-value SaaS solutions aligned to the customer’s programs that will set them up for success. You interact with all levels and teams of an organization. You have led and motivated a services delivery team comprised of engagement / project managers, are comfortable with a matrixed resource structure, and have consistently delivered customer solutions that drive customer value while achieving project financial goals.  You are a confident hands-on leader who enjoys working directly with customers helping craft high-value solutions while mentoring and growing employees.  You are experienced in resolving customer, resource, scope and budget challenges, and have the ability to influence customers to make optimal decisions that drive optimized time-to-value