Sr. Customer Success Operations Manager

Confirmed live in the last 24 hours

6sense

Compensation

$106,847 - $156,709/year

United States, Remote

Hybrid

Posted March 24, 2026

Job Description

Our Mission:

Our mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in deﬁning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

The Senior Customer Success Operations Manager is responsible for driving the operational efficiency and effectiveness of our Customer Success organization. This role will be responsible for developing, implementing, and optimising processes, tools, and metrics to enhance customer satisfaction, retention, and growth.

The role will act as a strategic partner to Customer Success leadership, ensuring that the team has the necessary resources and partner with the organization to deliver against key initiatives and programs using project management methodologies.

Responsibilities & Accountabilities

Operational Excellence